jcpenney

jcpenney reviews

Good
Good: 8.8/10
38,705 customers have rated this store since 1997
Customer Certified
jcpenney
  • Address: 6501 Legacy Drive Plano, TX, 75024-3698, UNITED STATES
  • Tel: (800)322-1189
  • Online: shopper@jcpenney.com

J. C. Penney's online catalog includes departments for women's, men's and children's fashions, electronics, items for the home, toys, jewelry and sporting goods. The site also contains a gift registry and information on Penney's in-store services, such as its hair salon and photo studio. There is also a form that allows customers to order any item from the company's paper catalog.

Ordering Methods

  • Online
  • Phone (800) 322-1189
  • Toll Free (800) 322-1189

Special Features

  • Customer Info is Always Confidential
  • Live Customer Service Rep.
  • Available 24 Hours a Day
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register
  • Gift Services
  • One-Click Ordering
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground
  • International Regular Air

Payment Methods

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Other JC Penney Credit Card

jcpenney ratings

Summary

  • Overall rating
    8.8 /10
  • Would shop here again
    9.0 /10
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Shopping experience

  • Ease of finding what you’re looking for
    8.9 /10
  • Product selection
    8.8 /10
  • Clarity of product information
    8.9 /10
  • Product availability
    9.0 /10
  • Prices relative to other online retailers
    8.7 /10
  • Design of site
    8.8 /10
  • Shipping charges
    7.9 /10
  • Variety of shipping options
    8.6 /10
  • Charges stated clearly
    9.1 /10
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After order has been received

  • Order tracking
    9.0 /10
  • On time delivery
    9.2 /10
  • Customer support
    8.9 /10
  • Product met expectation
    8.8 /10
Reviews

Customer reviews for jcpenney

  • 9/10 Review by: MAGGIE

    I really like the jewelry you sell. I have never been disappointed in anything I have purchased. I love the discount I received today.

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  • 9/10 Review by: John H.

    Yay! Finally found 3XL Pajama Set in Navy Blue! Perfect for Summer wear!!!

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  • 9/10 Review by: Moji

    Thanks much

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  • 9/10 Review by: lini

    Found really cute outfits and shoes at clearance and bargain prices. Big savings on quality items is important to me.

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  • 10/10 Review by: Verified customer

    Always a pleasure. Al, from the customer service call center, IS AMAZING!!!

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  • 10/10 Review by: Verified customer

    good experience

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  • 10/10 Review by: KIM

    everything is perfect. Website should also be avaliable to international market

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  • 10/10 Review by: kar

    Product is true to size. Variety of product as to different name brands. Easy to find what I am looking for.

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  • 10/10 Review by: Verified customer

    I love shopping at jcp........it's my favorite store!

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  • 10/10 Review by: Nance

    I love their drapery and home furnishings dept.

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