jcpenney

jcpenney reviews

Outstanding
Outstanding: 9.0/10
38,490 customers have rated this store since 1997
Customer Certified
jcpenney
  • Address: 6501 Legacy Drive Plano, TX, 75024-3698, UNITED STATES
  • Tel: (800)322-1189
  • Online: shopper@jcpenney.com

J. C. Penney's online catalog includes departments for women's, men's and children's fashions, electronics, items for the home, toys, jewelry and sporting goods. The site also contains a gift registry and information on Penney's in-store services, such as its hair salon and photo studio. There is also a form that allows customers to order any item from the company's paper catalog.

Ordering Methods

  • Online
  • Phone (800) 322-1189
  • Toll Free (800) 322-1189

Special Features

  • Customer Info is Always Confidential
  • Live Customer Service Rep.
  • Available 24 Hours a Day
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register
  • Gift Services
  • One-Click Ordering
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground
  • International Regular Air

Payment Methods

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Other JC Penney Credit Card

jcpenney ratings

Summary

  • Overall rating
    9.0 /10
  • Would shop here again
    0.0 /10
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Shopping experience

  • Ease of finding what you’re looking for
    0.0 /10
  • Product selection
    0.0 /10
  • Clarity of product information
    0.0 /10
  • Product availability
    0.0 /10
  • Prices relative to other online retailers
    0.0 /10
  • Design of site
    0.0 /10
  • Shipping charges
    0.0 /10
  • Variety of shipping options
    0.0 /10
  • Charges stated clearly
    0.0 /10
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After order has been received

  • Order tracking
    0.0 /10
  • On time delivery
    0.0 /10
  • Customer support
    0.0 /10
  • Product met expectation
    0.0 /10
Reviews

Customer reviews for jcpenney

  • 9/10 Review by: hugo

    very good experience. very pleased.

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  • 10/10 Review by: abby

    awesome store easy checkout great deals keep it up

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  • 10/10 Review by: rosie

    i am very satisfied with this shopping store

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  • 9/10 Review by: Online Shopper

    The rug I ordered had a flaw in the weaving of the rug but I decided to go ahead and accept it. The metal shelf I order is perfect for my use.

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  • 9/10 Review by: Online Shopper

    ok

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  • 6/10 Review by: dee

    Wish there were better pictures of pockets on purses.

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  • 8/10 Review by: Alyssa

    While searching for dresses I encountered some issues with selecting pages to see more dresses. It always said I was on page one and the arrow to the next page did not seem to work. It only took me to the top of the page.

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  • 9/10 Review by: Online Shopper

    I like shopping at JC Penney because you can get some good buys.

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  • 3/10 Review by: sand

    I love shopping with jcp.

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  • 9/10 Review by: Gerry

    Best price for this product anywhere. Hard to find size.

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